Privacy Policy

Iliev Solutions S.R.L. ("we," "us," or "our company") operates the website iliev.solutions (the "Site").

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our Site or use our industrial machinery spare parts supply services.

By using our Site, you agree to the data processing practices described in this policy.

Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide when you:

Request a commercial quote via online forms
Contact us via email or contact forms
Subscribe to our communications
Interact with our customer support service

This information may include:

Full name
Company name
Email address
Phone number
Spare parts specifications and requirements
Any other information you choose to provide

Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses
Click patterns and navigation paths

This information is collected using cookies and similar tracking technologies.

How We Use Your Information

We use the collected information for the following purposes:

Service Provisioning:

Processing and fulfilling your spare parts supply requests
Providing commercial quotes and pricing information
Communicating regarding orders and delivery
Responding to inquiries and customer service requests

Business Operations:

Improving website functionality and user experience
Analyzing usage patterns and trends
Conducting internal research and development
Preventing fraud and enhancing security

Marketing and Communications:

Sending relevant updates about our services (with your consent)
Providing information about new spare parts and solutions
Sharing industry news and technical insights

Legal Compliance:

Complying with applicable laws and regulations
Enforcing our Terms of Use
Protecting our rights and property

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context:

Performance of a contract: Processing necessary to provide you with our services
Legitimate interests: Operating and improving our business, provided that your rights do not override these interests
Consent: When you have explicitly agreed (e.g., marketing communications)
Legal obligation: Compliance with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers:

Google Analytics for website analytics and user behavior tracking
Logistics and transport partners for delivery coordination
Payment processors for transaction handling
Email service providers for communications
IT service providers for data hosting and security
Business management systems for CRM

Business Partners:

Manufacturers and suppliers of industrial machinery spare parts (only information necessary to fulfill an order)

Legal Requirements: We may disclose your information if required by law or in response to valid legal requests, including:

Court orders or subpoenas
Government or regulatory requests
Protection of our legal rights and security
Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring company.

International Data Transfer

Our business operates globally with warehouses on six continents. Your personal information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards, including:

Standard Contractual Clauses approved by the European Commission
Adequate data protection measures in recipient countries
Binding Corporate Rules, where applicable

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy:

Active client data: Duration of the business relationship plus 3 years
Quote requests: 2 years from the last contact
Marketing communications: Until subscription is canceled
Transaction records: According to applicable tax and commercial laws (typically 7-10 years)
Website analytics data: Up to 26 months

After the retention period expires, we securely delete or anonymize your data.

Your Rights and Choices

Depending on your location, you may have the following rights:

Access and Portability:

Request a copy of your personal information
Receive your data in a structured, commonly used format

Correction: Update or correct inaccurate information

Deletion: Request deletion of your personal information (subject to legal obligations)

Restriction: Restrict the way your information is processed

Objection:

Object to processing based on legitimate interests
Opt-out of marketing communications
Withdrawal of Consent: Withdraw previously granted consent at any time
File a Complaint: Lodge a complaint with a local data protection authority

To exercise these rights, please contact us at: privacy@iliev.solutions. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience. For detailed information about the cookies we use and your choices, please review our Cookie Policy. You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Data encryption during transmission and storage
Secure servers and network infrastructure
Access control and authentication
Regular security assessments
Data protection training for employees

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.

Links to Third-Party Sites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies.

Changes to this Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

Posting the updated policy on our Site with a new "Last Updated" date
Sending an email notification about material changes (if you have provided your email)

Your continued use of our services after the changes signifies acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

Iliev Solutions S.R.L.

Registered in Romania

Company Registration Number (CUI): 49142652

Email: parts@iliev.solutions

Privacy Inquiries: privacy@iliev.solutions

For EEA residents:‍

You have the right to lodge a complaint with a local supervisory authority. In Romania, the supervisory authority is the Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal (ANSPDCP) - www.dataprotection.ro.

Region-Specific Information

California Residents (CCPA): California residents have additional rights under the California Consumer Privacy Act. For information about California-specific rights, please contact us.

UK Residents: For residents of the United Kingdom, references to GDPR include UK GDPR, where applicable.

This Privacy Policy is developed in accordance with GDPR, CCPA, and other applicable data protection regulations. Please contact us if you require clarification regarding any section.